Frequently asked questions
Is this a government service?
No. Safar is a private reference service. Documents are issued only by the MVD. We help you not miss deadlines and understand what to do.
How much does it cost?
The essentials are free forever: deadlines, reminders, rights, phrasebook, SOS. Premium is 199 ₽ for 30 days: unlimited assistant, voice translator, mock exams, backup.
Do I need to download anything?
No. The app opens in your phone's browser. You can add its icon to your home screen.
Do I need to enter my passport or phone number?
No. To count deadlines we need your citizenship, arrival date and region of work. No account needed.
Can you get me a permit?
No. Permits are issued only by the MVD. We tell you the steps, documents and addresses. If someone promises a permit "in 1 day" for money, they are scammers.
Can I trust the deadlines in the app?
Deadlines are counted according to the law — the source link is shown next to them. Rules change, so check with the MVD before submitting documents. If a rule is not yet confirmed, we mark it "being clarified".
I missed a deadline. What should I do?
Don't wait. The app shows what to do in your case. Contact the MVD migration department or a migration lawyer.
What languages does the app support?
English, Uzbek, Tajik, Kyrgyz and Russian. You can switch the language at any time.
Does it work offline?
After the first launch, deadlines, the route, rights and the phrasebook open without internet. The assistant and voice translator need internet.
Who sees my data?
Dates, checkmarks and document photos are stored on your phone. Data reaches our server in Russia only when you connect to your employer, ask the assistant or turn on backup.
Will my employer see my chats or my location?
No. Your employer sees only what you confirmed when connecting: your name, citizenship, document deadlines and the photos you sent yourself.
How do I delete my data?
In the app: "More" → "Delete my data". If you have questions, write to [to be published].
How do I pay for Premium and cancel it?
On the website: 199 ₽ for 30 days by card or SBP, no auto-renewal, so there is nothing to cancel.
Can the assistant be wrong?
Yes, it can. The assistant answers from a verified knowledge base and shows the source. The answer is guidance, not legal advice. In important cases, check with the MVD or a lawyer.
Someone calls or messages me "from Safar". Is it you?
No. We never call or message you in messengers. Don't transfer money and don't share SMS codes. Report it to [to be published].
I'm from Kyrgyzstan or Kazakhstan. Is the app for me?
Yes. Citizens of EAEU countries do not need a work patent — the app takes this into account and shows your deadlines.
I changed my phone. How do I keep my data?
Turn on backup in Premium. On the new phone, enter the 12-character code — your deadlines, profile and employer connection come back.
What is "Partners" in the app?
A separate section with offers from banks, medical centres and other companies. Each card is marked "Advertisement". There are no ads in the assistant's answers or in SOS.
How do I contact support?
Write to [to be published] or use the form on the Support page. A bot answers first; harder questions go to the owner — we reply within 1–2 business days.